B2B services provider
Ticket Automation
An AI agent that triages and helps resolve high-volume support tickets.
An automation that takes incoming support tickets, understands them, and accelerates resolution, from triage to drafted responses.
Tickets arrive already read, sorted and routed, with a draft reply waiting. The team starts at solve, not triage.
The challenge
A steady, high volume of support tickets has to be read, categorised and routed by hand before anyone can even start solving them, slowing response times and tying up the team on repetitive triage.
What we built
- An AI agent reads and understands each incoming ticket.
- Tickets are categorised and routed to the right place automatically.
- The agent drafts responses for common issues to speed up resolution.
How it works
- 1
A ticket arrives in the queue.
- 2
The agent reads, categorises and routes it.
- 3
A draft reply is ready for the team to send.
Key capabilities
Automated triage
Reads and prioritises tickets as they arrive.
Auto-categorisation
Classifies and routes tickets without manual sorting.
Response drafting
Suggests replies for common, repetitive issues.
The payoff
- Routine triage and sorting handled automatically.
- Agents start from a draft, not a blank box.
- Faster first response on high-volume queues.
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