Product & support teams
Product Support Agent
Answers product questions and walks new users through onboarding, in their own words.
An agent that supports your product’s users. It answers their questions in natural language and guides new users through onboarding step by step, so people get value faster and the team handles fewer repetitive tickets.
New users get unstuck and onboarded without waiting for a human, and support stops answering the same question twice.
The challenge
Product teams field the same questions over and over, and new users drop off when onboarding is confusing or slow. Both eat support time and hurt activation.
What we built
- Answers product questions in natural language.
- Guides new users through onboarding step by step.
- Grounded in your product docs and knowledge base.
- Hands off to a human when it should.
How it works
- 1
A user asks a question or starts onboarding.
- 2
The agent answers or guides them step by step.
- 3
It hands off to a human when needed.
Key capabilities
Question answering
Answers product questions in plain language.
Guided onboarding
Walks new users through setup step by step.
Docs-grounded
Backed by your product docs and knowledge base.
Human handoff
Escalates to a person when it should.
The payoff
- Users get unstuck without waiting.
- Faster onboarding and activation.
- Fewer repetitive support tickets.
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