Customer Portal
Clients see live hours consumed; teams log time; admins approve, synced with Jira.
A client-facing portal that gives customers real-time visibility into the hours they have purchased and consumed, with a full staff time-logging and approval workflow behind it.
Clients stop emailing to ask how many hours are left. They log in and see it, live.
The challenge
Clients on hour-pack engagements had little visibility into how their hours were being used, and time tracking and approvals were manual and disconnected from the tools delivery teams actually work in.
What we built
- Clients view live consumption of purchased hours, their projects and shared documents.
- Staff log time against tasks; admins review and approve entries.
- Approved hours draw down hour packs automatically.
- Two-way Jira and Confluence sync keeps delivery and billing aligned.
How it works
- 1
Staff log time against tasks; admins approve it.
- 2
Approved hours draw down the client’s pack.
- 3
Clients see live consumption and synced Jira work.
Key capabilities
Live hours dashboard
Real-time view of purchased vs. consumed hours.
Time-entry review
Staff log time; admins review and approve.
Hour-pack drawdown
Approved hours decrement packs automatically.
Jira & Confluence sync
Two-way OAuth sync with delivery tooling.
The payoff
- Clients get real-time visibility into hours and projects.
- Time logging and approvals run in one place, synced to Jira.
- Approved hours draw down packs automatically, no manual tallying.
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