Passenger transport operator
Service Orders System
Map-based service-order management for a transport operator.
A custom-branded operations tool for a regional passenger-transport operator to manage field service orders on a map, with clear status tracking across the workflow.
Dispatch stops living in spreadsheets and phone calls. Every service order becomes a pin on a map with a status everyone can see.
The challenge
Coordinating service orders across a transport operation means juggling locations, status and field teams, hard to do across spreadsheets and phone calls without a single, spatial view.
What we built
- A map-based view places every service order in its real location.
- Orders move through a clear status workflow from open to resolved.
- The interface is built in Portuguese with the operator’s own branding.
How it works
- 1
A service order is created with its location.
- 2
It appears as a pin on the live map.
- 3
Teams move it through the status workflow to done.
Key capabilities
Map-based view
Every service order shown in its real geographic context.
Status workflow
Track orders from open through to completion.
Operator branding
Delivered in Portuguese in the operator’s own identity.
The payoff
- One spatial view replaces scattered spreadsheets and calls.
- Order status is visible end to end.
- Delivered in the operator’s own language and brand.
Built with
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